Terms & Conditions of Removals & Storage.

01About & your quotation

Port Removals PTY LTD is proud to be an Australian-owned business that employs locally and supports local businesses. We're the removal professionals for all your local, country and interstate relocations. Our team provide a caring and reliable service with personalised attention to suit your individual needs.

All work is undertaken subject to these Terms & Conditions of Removals and Storage. The total of this quotation does not include any credit card transaction fee. Please note that this quotation is based on the information you supplied prior to acceptance. Any changes to this list, and failure to supply information about anything other than reasonable access, may incur additional charges.

02For your protection

Read the Conditions of Removal and Storage carefully. If you have any queries, please do not hesitate to contact us.

• All clients must provide a list of items to be moved prior to booking. This list is considered to be everything we are taking.
• Any additional items required to be transported at the point of uplift will be charged at a pro rata rate.
• Ensure that you, or your agent, is present at uplift and delivery.
• Check your consignment promptly and list any discrepancies on the delivery note.

03What we recommend

We highly recommend that you engage us to pack and unpack — this minimises the risk of damage and helps avoid disputes.

• All pre-fabricated furniture (e.g. IKEA / Bunnings furniture, etc.) that is transported, assembled, disassembled and reassembled by our removal team is done so at the owner's risk.
• All televisions are transported at the owner's risk. We don't test them on uplift or delivery; non-working TVs with no physical damage are not covered under any insurance, ours or yours.
• We recommend that you contact the manufacturer of your goods for the correct procedures for transport — including, but not limited to, all white goods, mattresses, and electrical appliances.

04Deposit

05Payment

06Acceptance of terms

I/We agree to pay all charges before or at the time of the commencement of my/our removal, unless prior approval has been granted by the Contractor for charges to be debited to a regular and approved company account — in which case an official order must accompany the Acceptance Form and all charges are then payable on presentation of invoice.

I/We accept your quotation as set out on this form and agree to the Terms and Conditions of your Contract, a copy of which is in my possession. In the event of a cancellation, your relocation will incur a $110.00 administration fee.

07Our insurance cover

Port Removals PTY LTD T/A Port Removals PTY LTD holds a number of insurance policies. Our Carriers Liability insurance policy covers damage to your items in the event of:

• Fire or explosion (subject to our policy regarding transportation of dangerous goods, e.g. gas cylinders, petroleum products — see our non-allowables list).
• Lightning damage.
• Flood.
• Collision or overturning of our truck whilst your belongings are being transported by us.

Your items are also covered for theft ($500 excess per item) and damage incurred during loading and unloading ($1,000 excess per item). This means that if you choose not to take out any additional insurance, in the event of the theft of our truck whilst your belongings are inside it, or the theft of some of your goods by a third party during your move, you will be liable for the first $1,000.00 payable per item in the replacement of those items.

In making a claim for theft, it may be necessary to prove ownership of those items either with photographs or original purchase receipts (perhaps photograph your most important items beforehand). If any items are damaged in the loading and unloading of your possessions and you have not taken out additional insurance, then you will be liable for the first $1,000 payable in the replacement or repair of those items. In all cases the maximum sum insured is $50,000. This insurance policy does not require any additional payment from you, or for you to fill out any paperwork.

If you do wish to take out additional insurance for your move (such as if you wish to reduce the excess payable, or insure items to a higher total value), or even just to discuss your options, please contact our insurance broker Elders Insurance on (02) 4041 6600, who will be happy to assist you.

08Definitions

In these conditions:

We / Us / Our

Means Port Removals Pty Ltd (and our other registered business names, ACN 108 466 940), and "Us" and "Our" have corresponding meanings.

You / Your

Means the party entering into the agreement for Services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is signed; "Your" has a corresponding meaning.

Ancillary Services

Means services which are ancillary to the Services, but which We do not offer or provide — including transportation by sea, rail or air, and transportation of vehicles, trailers, caravans, boats and animals.

Goods

Means all furniture and other effects which are to be the subject of the Services.

Services

Means the whole of the work to be undertaken by Us in connection with the Goods, including removal and (if applicable) storage.

Subcontractor

Means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly), performs or agrees to perform the whole or any part of the Services.

Third Party Provider

Means any person who We have arranged to carry out any Ancillary Services.

Words in the singular include the plural, and words in one or more genders include all genders.

09We are not common carriers

We are not common carriers and accept no liability as such.

We reserve the right to refuse to quote for the carriage of goods for any particular person, and for the carriage of any goods or classes of goods, at Our discretion.

10Your obligations & warranties

1. Information supplied by You. You warrant that any information which You have provided to Us, and on which We have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work, is accurate. Anything deemed to be other than reasonable access, and not communicated to Us by You, will result in reasonable additional charges to cover the additional costs associated with completing your move.
2. Owner or authorised agent. You warrant that, in entering into this agreement, You are either the owner of the Goods or the authorised agent of the owner.
3. Presence at loading / unloading. You will ensure that You, or some person on your behalf, is present when the Goods are loaded or unloaded — except if they are being unloaded into, or loaded from, our store.
4. Dangerous goods. You warrant that the Goods do not include any firearms, or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature, nor likely to encourage any vermin or pest — unless You have disclosed to Us in writing the presence and nature of any such items prior to them being made available to Us for loading or storage. We may refuse to remove or store such items. If We discover any article or substance of this nature after the Goods have been received by Us, We may take any reasonable action — including destruction or disposal — as We may think fit, without incurring any liability to You.
5. Fragile goods and valuable items. You will, prior to the commencement of the removal or storage, give to Us written notice of any Goods which are of a fragile or brittle nature and which are not readily apparent as such, or which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment, in any case having a value in excess of $1,000.
6. Goods left behind or moved in error. You will ensure, to the best of Your ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by Us, and that none is taken in error. Failure to do so will result in additional charges.

11Method of carriage, subcontractors & ancillary services

1. Mode of carriage. We shall be entitled to carry, or arrange for the carriage of, the Goods by any reasonable route (having regard to all the circumstances, including the nature and destination of any other goods being carried on or in the conveying vehicle or container) and by any reasonable means — including, where We consider it necessary or desirable, by sea, rail or air — and for that purpose, as Your agent, to arrange for a Third Party Provider to effect such carriage by sea, rail or air.
2. Subcontractors. We may use a Subcontractor or Subcontractors to undertake the whole or any part of the Services, but if We do so, We will continue to be responsible to You for the performance of the Services.
3. Liability of subcontractors and employees. Any provisions in these conditions which limit Our liability also apply to Our Subcontractors, to Our employees, and to the employees of Our Subcontractors. For the purposes of this subclause, We are, or are deemed to be, acting as agent or trustee on behalf of each of the persons referred to, and each of them shall to that extent be deemed to be parties to this agreement.
4. Ancillary services. We will, or may, at Your request and as Your agent, arrange to have Ancillary Services undertaken by Third Party Providers, but We accept no liability — including liability for any loss or damage — arising out of the provision of Ancillary Services. However, if We arrange for a Third Party Provider to undertake carriage of the Goods by sea, rail or air, and the Goods suffer loss or damage at some time when they are either in Our possession or the possession of the Third Party Provider, and if We cannot establish, on a balance of probabilities, that the Goods were in the possession of the Third Party Provider when that loss or damage occurred, the Goods will be deemed to have been in Our possession at the time.

12Delivery

We shall not be bound to deliver the Goods except to You, or a person authorised in writing by You to receive the Goods. If We cannot deliver the Goods — either because there is no authorised person there to receive them on Our arrival, or because We cannot gain access to the premises, or for any other reason beyond Our control — We will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, We will endeavour to contact you to ascertain whether You have any alternate instructions.

13Storage conditions

1. Inventory. We will prepare an inventory of Goods received for storage and will ask You to sign that inventory. You will be provided with a copy. If You sign the inventory — or do not do so and fail to object to its accuracy within 7 days of receiving it from Us — the inventory will be conclusive evidence of the Goods received by Us. The inventory will disclose only visible items and not any contents, unless You ask for the contents to be listed, in which case We will be entitled to make a reasonable additional charge.
2. Contact address. You agree to advise Us of an address to which We can forward any notice or correspondence, and to promptly notify Us of any change of address.
3. Price changes. Our storage charges will be as quoted to you for the first 26 weeks of storage. After 26 weeks, We may change the storage charges from time to time on giving 28 days' written notice to You.
4. Warehouse change. We are authorised to remove the Goods from one warehouse to another without cost to you. We will notify you of the removal and advise the address of the warehouse to which the Goods are being removed, not less than 5 days before removal (except in an emergency, when such notice will be given as soon as possible).
5. Inspection of goods in store. You are entitled, upon giving us reasonable notice, to inspect the Goods in store, but a reasonable charge may be made by Us for this service.
6. Removal from storage. Subject to payment for the balance of any fixed or minimum period of storage agreed, You may require the Goods to be removed from store at any time on giving Us not less than 10 working days' notice. If You give Us less notice, We will still use Our best endeavours to meet your requirement, but shall be entitled to make a reasonable additional charge for the short notice.
7. Compulsory removal and disposal / sale. You agree to remove the Goods from storage within 28 days of a written notice of requirement from Us to do so. In default, We may, after 14 days' notice to You, sell all or any of the goods by public auction or on eBay or a similar online auction sale facility, and apply the net proceeds in satisfaction of any amount owing by You to Us.
8. Sale of goods. For the purposes of preparing for the sale of the Goods under clauses 13.7 or 14.5, or otherwise as permitted by law, We are authorised by You to open any boxes in storage to inspect and identify the contents, and We may at Our discretion decide which contents will be offered for sale to the general public. At Our discretion, any items we do not offer for sale may be stored by Us for such period as We consider appropriate, and We may invite You to collect those items from Us once We have been paid all moneys due by You to Us for Services provided under this or any other agreement. If We fail to sell the Goods at public auction or eBay, We may at Our option pay $1 for the Goods and at Our discretion dispose of the Goods.

14Charges & payments

1. Variation of work required and delay. If the work You ultimately require Us to do varies from the work for which a quotation or estimate has been given, or if We are prevented from or delayed in undertaking the Services or any part thereof (except where that prevention or delay results from a factor within Our control), We will also be entitled to make a reasonable additional charge. We will also be entitled to reimbursement from You of any amount which We have been required to pay to a third party (other than a Subcontractor) to obtain or effect delivery of the Goods.
2. Alteration of dates. If a date for the performance by Us of any Services is agreed upon in the quotation and acceptance, or subsequently, and You require that date to be altered, or the Goods are not available on that date, We will be entitled to make a reasonable additional charge for any loss or additional expense occasioned by such alteration or unavailability.
3. Payment by third party. If You arrange with Us, or instruct Us, that Our charges are to be paid by a third party, and if that party does not pay the charges within 14 days of the date set for payment (or, if no date is set for payment, within 14 days of the date of invoice), You agree to thereupon pay the charges.
4. Default charges. If amounts are outstanding from You to Us for more than 30 days, We will be entitled to charge interest at the Commonwealth Bank maximum personal overdraft interest rate for amounts not exceeding $100,000 from time to time, calculated on monthly rests.
5. Contractual liens. All Goods received by Us will be subject to a general lien for any moneys due by You to Us relating to any Services provided under this or any other agreement. Without prejudice to any other rights which We may have under this contract or otherwise at law, if any amounts have been outstanding for a period of 26 weeks, We may give 28 days' written notice to You of intention to sell, and if the outstanding amount is not paid within that period, We may sell all or any of the goods and exercise any other rights We have under clause 13.8 relating to the sale of the Goods, and apply the net proceeds in satisfaction of the amount due.

15Loss or damage — private removals & storage

1. Australian Consumer Law. Except where the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, this agreement will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010) — being, in particular, a guarantee that the Services will be rendered with due care and skill — and the following conditions of this clause 15 will apply.
2. Negligence. We will only be liable for the proportion to which the loss or damage to the Goods is caused by, or contributed to by, Our negligence (including the negligence of any Subcontractor). We will not be liable for loss or damage to the Goods caused or contributed to by You, or someone else that We are not responsible for at law.
3. Exclusions. We will not be liable for any loss or damage, nor any delay, which results from any cause beyond Our control — including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers.
4. Damage to goods — packaging. If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Us or a Subcontractor, We will not be liable.
5. Damage to goods — inherent risk. Certain goods (including electrical and mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal. Unless that damage or disorder results from a failure to exercise due care and skill on Our part, We will not be liable.
6. Damage to goods — furniture items. If You have elected not to take out any insurance over furniture items whilst in transit or storage, and We (or Our Subcontractor) did not package any furniture items for You prior to transit or storage, We will only be liable for damage to the furniture items up to an amount of $1,000.00 per item. This cap on Our liability to You does not apply if there is evidence that We (or Our Subcontractor) failed to exercise due care and skill, and this failure is what caused the damage.
7. Lost, stolen or misplaced items. If You have elected not to take out any insurance over the Goods whilst in transit or storage, and We (or Our Subcontractor) have not packed the Goods for You, We will only be liable for lost, stolen or misplaced boxes or items up to an amount of $300 per box. This cap on Our liability to You does not apply if You provided Us with a completed inventory, including valuation of the contents of the box containing the Goods, prior to commencement of transit or storage, and there is evidence that We (or Our Subcontractor) failed to reasonably secure the Goods whilst in Our custody or care.
8. Notification of loss or damage. You will be asked to sign an inventory or other documents at the conclusion of the transit, and You are responsible at that time to confirm that all of the Goods have been delivered, there are no missing items or boxes, and the Goods are in acceptable condition. Any claim for loss or damage under this clause 15 is to be notified by You to Us in writing — or by telephone and later confirmed in writing — as soon as possible and within a reasonable time after the date of delivery. We will have the best chance of locating any misplaced items, or ascertaining the cause of damage, if that notification is given to Us within 2 working days.
9. Maximum value of goods. In any claim for loss or damage under this clause 15, any estimate of the inventory and value of the Goods which You have provided to Us, whether for the purposes of insurance or otherwise, will be prima facie evidence that the total value of the Goods did not exceed that estimate at the time of loss or damage.

16Loss or damage — commercial removals & storage

1. Application. If the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, the following conditions of this clause 16 will apply.
2. Negligence. We will only be liable for the proportion to which the loss or damage to the Goods is caused by, or contributed to by, Our negligence (including the negligence of any Subcontractor, but excluding the negligence of any Third Party Provider), and in any event that liability will be limited to $100 per item or package, or $1,000 in respect of all Goods moved or stored under this agreement (whichever is the lesser).
3. Claims. You will be asked to sign an inventory or other document at the conclusion of the transit, and You are responsible at that time to confirm that all of the Goods have been delivered, there are no missing items or boxes, and the Goods are in acceptable condition. Once you have signed this, we assume you have received all your goods in total and in the appropriate acceptable condition. We will have no further liability.

17Insurance

You can arrange insurance with an insurer of your choice, and we encourage you to do so.

18Disputes

Notification of dispute. If You or We consider that a dispute has arisen in relation to this agreement (either during the Services, or after they have been completed), written notice of the dispute will be given to the other party. Even if that notice is given, You and We must continue to perform any obligations outstanding under the agreement.

19Variation & notice

1. Variation. The terms of these conditions cannot be varied other than by Your and Our mutual consent. Our consent can only be given by a proprietor, director, secretary or manager, and must be evidenced in writing.
2. Notice. Any notice to be given by Us to You may be given personally, or by prepaid post addressed to Your address last known to Us, or by facsimile to a facsimile number at that address, or by electronic mail.

20Applicable law

The law which governs this agreement will be the law applicable in the place in which the agreement is made.

21Conditions of storage

1. Port Removals Pty Ltd will allow the Occupier whose name is noted on the face of this document a space for a period of time, or until expiration, cancellation or notice of termination is given by Port Removals Pty Ltd.
2. The Occupier shall not, without the consent of Port Removals Pty Ltd or its agent, store any goods that are, or contain substances of, a dangerous, perishable, spoiling, explosive, inflammable or corrosive nature in the space.
3. The Occupier will be responsible at all times for insurance of all goods stored in the space allotted, and will be responsible for the security of the goods. Port Removals Pty Ltd or its agents shall not be liable for burglary, theft, damage or deterioration of any goods — including, without limitation, damage caused by floods, leakage or overflow of water, heat or fire, overflow or spillage of goods from other spaces within the building, pest or vermin.
4. Port Removals Pty Ltd or its agents will not be responsible for any damage caused to the goods and chattels while in storage.
5. Port Removals Pty Ltd or its agents will not be responsible for any damage caused by an act of God or accident, however caused — damage caused by flood, fire, storm or tempest, or nuclear explosion.
6. The Occupier indemnifies and keeps indemnified Port Removals Pty Ltd and its agents from and against all claims, actions, demands, costs, damages and proceedings for, or in respect of, the death or injury of any person, or the damage to any property of the Occupier or any other person, in relation to the goods in storage.
7. Port Removals Pty Ltd or its agent shall be entitled, in the event Port Removals Pty Ltd has to remove goods or chattels left by the Occupier, or put the space in a clean and undamaged condition, to make a deduction or claim for such expenses of damage, removal and cleaning.
8. In the event that the Occupier shall be in arrears of payment of the rent or fees for any period, Port Removals Pty Ltd or its agent shall have the right to charge interest on unpaid rent or fees, or forthwith cancel the storage facility and remove the goods from the space; and Port Removals Pty Ltd or its agent will not be responsible for any loss, damage or deterioration of the goods whatsoever.
9. Any damage to the space, or any other property of Port Removals Pty Ltd or its agents, shall be paid for or reimbursed to Port Removals Pty Ltd by the Occupier forthwith upon Port Removals Pty Ltd giving notice in writing to the Occupier of the amount.
10. The Occupier claims total legal and lawful ownership of goods in the storage space, and the condition of storage is under the Licence Act.
11. Deliveries and removals from the Occupier's space will not be permitted by any person other than Port Removals Pty Ltd or its agents.
12. The Occupier is responsible for any Government charges.
13. Fourteen days' notice prior to vacating is required by Port Removals Pty Ltd or its agents.
14. Rent or fees are to be paid in advance in accordance with the agreement.
15. If rent becomes three months in arrears, goods in the designated space will be sold to recover expenses.
16. The Occupier agrees to be bound by these, and any further, terms and conditions as may be imposed from time to time in writing by Port Removals Pty Ltd or its agents.